Service Level Agreement (SLA)

Research Services

This Service Level Agreement (SLA) applies to research services provided to customers, hereinafter referred to as "you" or "your", and IDIO Daten Import Export GmbH (doing business as Data and Research Center - DARC), hereinafter referred to as "us" or "we".

The General Terms and Conditions are applicable. For customers under the jurisdiction of the General Data Protection Regulation, the Data Processing Agreement are applicable.

1. Service Description

1.1 As part of our services, we provide you with research findings, including data, documents, and other material (collectively “information”) sourced from third parties. We provide these services on a per-request basis.

1.2 We will usually provide an initial response to your request within no more than 4 business days (Defined as any day other than a Saturday, Sunday or a public holiday officially observed in Berlin, Germany). Depending on the complexity, this response may include the completed research, follow-up questions, or suggestions for refining or narrowing the scope of the request.

1.3 We will invoice you monthly for services provided, based on hours worked and rounded up to the nearest whole hour, unless otherwise agreed in writing. You may request a statement of accrued fees and hours worked at any time.

2. Information provided by you

2.1 You retain all ownership and intellectual property rights to the content of your research request. By submitting a request to us, you grant us a non-exclusive, perpetual, irrevocable, royalty free license to store and copy the content of your research request. This is required to enable us to provide our services. We do not publish your request or disclose their content.

2.2 If another customer submits a materially similar request, we may (while preserving anonymity) notify both customers and suggest collaboration. We will share any outputs only after both customers provide explicit consent. You may opt out of this mutual informing at any time, either globally or on a per-request basis, by notifying us.

2.3 You are solely responsible for the legality and appropriateness of your research requests. You agree to use caution when submitting your research requests and you avoid including any content in such request that may result in criminal or civil liability.

3. Information provided by us

3.1 We aggregate third-party information and do not hold copyright or licenses to that information. All intellectual property rights remain with the original authors. We do not purport to grant you any legal right to use such information without the author’s permission.

3.2 Where the information provided to you by us contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those sites or resources.

3.3 All information we provide is for general informational purposes only. You remain solely responsible — both editorially and legally — for how you use, interpret and publish any information provided.

Version 1.0 | 2025-05-02 | legal@dataresearchcenter.org